Need to Know
When to arrive
Please arrive 10-15 minutes before the start of class. This gives you enough time to check in with your instructor and settle in on your mat. We run a tight schedule, and doors will be locked 2 minutes before the start of class. Please do not disturb the class trying if you are late.
Cancellation policy
We get that life happens! So, we have a generous 8-hour cancellation window in place. If you cancel before this, you will get your class credit back. Unlike other studios, if you cancel late (within the 8-hour window), we won’t charge any additional cancellation fees.
If you know you can’t make it, please be sure to cancel your booking so that someone else can take your place.
No-show policy
As a small business, no-shows are simply unsustainable. So if you haven’t cancelled and fail to show up, you will be automatically charged a £15 no-show fee.
The waitlist - how it works
If a class you’d like is full, you can sign up to the waitlist.
How it Works:
- If a space opens up, you will automatically be added to the class – this can happen up to 3 hours before the start of class, so do be aware of the commitment.
- You will receive an email and an SMS notification if you do make it off the waitlist.
- We understand that timing might be tight if you are added from the waitlist and need to change your plans. So the usual cancellation window for waitlist bookings is also reduced to 3 hours before the class time.
- Please be sure to cancel from the waitlist if you can no longer make it. The usual no-show fee will still apply if you fail to cancel and do not show up.
Do you have any introductory offers?
How do I book a class?
Head to our Schedule and click ‘book’ on the class you’d like to attend. If it’s your first time with us, you’ll need to create an account with your name and email address. You will also be given the option to download the Momence App (this is just your booking system and speeds up bookings for the future).
Can I bring my own mat?
Whilst we supply mats and all other equipment, you are welcome to bring your own!
What should I wear or bring with me?
Light, comfortable clothing that you’re able to move freely in. We also recommend a bottle of water!
How do I know which class is right for me?
Check out our class styles here. Be assured you will be welcomed into any class with open arms and all classes can be modified and adapted to suit your needs on the day.
ClassPass
All ClassPass bookings must be managed yourself through the ClassPass app. Any fees charged are through ClassPass directly.
What facilities do you have at the studio?
The main studio is on the ground floor (with step-free access) but the bathroom is downstairs. We don’t have any secure lockers so be mindful of what you bring with you to the studio.
What payment methods do you accept?
We accept all debit and credit cards (excluding AMEX). All payments must be made online via our website. We do not take payments in person.
Lost Property
If you’ve left something at the studio, don’t worry! We try hold on to any lost property for a couple of months before giving it away to charity. If you think you’ve lost something, please email us immediately and we will be sure to keep it safe for you.
What’s the deal with hands on adjustments?
Proper form and safety are our priority, so all of our instructors are encouraged to give hands on adjustments. Your instructor will ask ahead of the class if anyone would prefer not to be adjusted. You can also send us an email if you have any particular concerns so that we can make a note of this for you.
Do you allow walk-ins?
No, we don’t accept payment on site but it’s quick and easy to do online here. Bookings close 10 minutes prior to the start of each class.
Cleaning
You will be asked to quickly wipe down your mat and any equipment used during your class. We also clean high touch points in the studio before and after every class and have professional cleans done several times a week.
Can I refer a friend?
Absolutely! Growing our community organically is so important to us. If your friend purchases a class pack using your referral link, we will gift you a free class as a little thank you from us. You can get your referral link from your Momence profile.